Asked Questions

Gift cards are processed within 48 hours after the order is received.  Delivery date depends on payment and shipping method.

Yes, we accept American Express, VISA, MasterCard and Discover. Please note – a convenience fee does apply.

Yes, credit terms can be established.  All orders will be invoiced, regardless of terms.  JCPenney Incentive Sales issues invoices via mail, email or fax per the client’s preference.

At the store or online. This includes jcpoptical, jcpsalon, jcpcustom decorating, and jcpportraits (in-store only).

$10, $25, $50 and $100. Custom denominations are available from $5 to $500 (fees may apply).

In order to track packages, the cards are shipped using our preferred shipper – UPS 2nd day overnight mail, unless otherwise requested. Clients may provide their own shipper’s account number if preferred.

Yes, however there is a small fee.

Payments can be made by check, ACH or wire transfer, or credit card.

Orders can be placed online, by email, by phone or fax. Order now

Expiration of the Gift Card is 20 years after initialized at point of sale. A Gift Card will become inactive if the card has a “$0” balance for a period of 60 days. Gift Cards will become deactivated after 5 years of inactivity on the Gift Card.

Gift cards cannot be replaced, refunded or reissued.

No, except where required by law.

JCPenney gift cards are redeemable for merchandise or services (excluding gift cards) in JCPenney stores in the U.S. or PR, and Not redeemable for cash except where required by law. May not be used to pay on credit accounts. Lost, stolen or damaged gift cards may be cancelled and replaced with a new gift card in the amount of the then remaining balance upon proof as required by JCPenney. Contact your local JCPenney store for details. Card has no value until activated. No fees or expiration date. For Balance Inquiry or Customer Service, call 1-800-294-8804 or visit There is a 2 code limit for e-gift card and gift card redemptions for online orders. If you wish to use 3 or more codes or gift cards at once, please redeem at a JCPenney store. The JCPenney gift card is not accepted at the JCPenney outlet stores.